Emergency Communications

The Department of Emergency and Customer Communications (DECC) ensures the effective delivery of routine and emergency calls for service to the City of Alexandria public safety departments.

Page updated on Jan 2, 2020 at 2:44 PM


  • 911-311 LogoHAPPY NEW YEAR!
    The Department of Emergency & Customer Communications (DECC) would like to wish the City of Alexandria a happy, healthy and prosperous New Year! As we look forward to the new and exciting opportunities in 2020, we remain committed to serving our community and working cooperatively with the citizens and visitors to make the City of Alexandria the best place to live, work, visit, play and raise a family. 

    Blessings to you and your family and this great City of Alexandria.
    ~Director Renee Gordon 

  • TEXT TO 911 Text to 911 transparentText-to-911 is available in Alexandria. Text-to-911 is a great option for people who have difficulty speaking, are deaf, hard of hearing, or in a situation where speaking to a 911 professional via phone is not possible or dangerous. Remember, CALL IF YOU CAN, TEXT IF YOU CANT. One of our well-trained communications officers are here to help.  However, we would still prefer that callers call when they can, and text when it is nearly impossible to call.  Learn More.

  • SMART 911 
    The City of Alexandria urges all residents to sign up for the Free Smart 911 service that provides our Emergency Responders with vital information. With Smart 911, anytime you make an emergency call from a phone registered with your Safety Profile, our 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the dispatcher who receives your call. Your Safety Profile can contain important information such as your physical addresses, medical conditions, medications, vehicles, pets and even emergency contacts. Plan ahead for any emergency by creating a Smart 911 profile today. 

Our Mission and VisionOur Mission and Vision

The Department of Emergency and Customer Communications (DECC) is the Public Safety Answering Point for all emergency services – law enforcement, fire and emergency medical services – within the City of Alexandria.  The mission of the Department of Emergency and Customer Communications is to provide a safe and secure environment  by facilitating Police, Fire and Medical Dispatch, to preserve and protect lives  and property of all persons living in and visiting the City of Alexandria.  Learn More

Who We AreWho We Are

The Department of Emergency and Customer Communications is composed of 60 seasoned, professional staff who operate in the following areas: 9-1-1 Dispatch, Non-Emergency, Call.Click.Connect and City Radio Manager. Learn More

Our Core Values

Professionalism, Integrity, Service, Excellence, Respect, Dignity, Pride, Partnership and Accountability. Learn More.